From Call to Close
5 Proven Scripts That Turn 30% More Inquiries into Paying Jobs
Let’s talk about the silent profit killer in your business: bad phone handling. You can spend thousands on ads, SEO, and lead gen… but if the person answering the phone fumbles the call, that lead is gone. Forever.
The good news? A few simple scripts can turn “just shopping around” into “when can you start?”
1. Greeting & Trust‑Building
First impressions happen in seconds.
Instead of a flat “Hello, this is Joe’s Plumbing,” try:
“Thanks for calling Joe’s Plumbing — this is Sarah. How can I make your day easier?”
It’s warm, it’s confident, and it sets the tone that you’re here to help.
2. Qualifying Without Losing the Lead
You need to know if they’re a fit — but don’t make it feel like an interrogation.
“Can I grab a couple quick details so I can get you the fastest, most accurate help?”
This frames your questions as a benefit to them, not a hurdle.
3. Urgency Framing
If they’re dragging their feet, help them see why acting now matters.
“We’ve got one opening left this week — want me to lock that in for you?”
Scarcity works, but only if it’s real.
4. Overcoming Price Objections
When they say, “That’s more than I expected,” don’t fold.
“I get it — and here’s why our customers say it’s worth every penny…”
Then share a quick, specific benefit or success story.
5. Closing with Confidence
Don’t leave the call hanging.
“Let’s get you on the schedule — does Tuesday morning or Thursday afternoon work better?”
Give them a choice, not an
escape route.
One Last Gap: Missed Calls and After Hours
Did you know that 75-80% of people who get a voicemail box will hang up? Why? They think (KNOW) that they will not hear from a soul for hours or days. And what about when the admin takes vacation/restroom/lunch? YIKES! Possible solutions to this include:
- Hiring more internal staff, which can be expensive (They still miss and flub calls sometimes)
- Hiring an external team which can answer your phone and book appointments using your CRM (We can refer you, if needed)
- Using a smart, AI assistant to communicate with the client, take information and either book the appointment OR send the info to your staff for follow-up. AI is REALLY improving and can be told to understand your business information and tone. (Don't be scared 🫢)
Your CRM (Like Service Titan) may have a customizable, built-in, human-sounding AI voice agent for this. If not, we setup AI voice chatbots and phone reps which can talk to your clients, take information and book appointments on your calendar. Stop missing calls and business. Contact us to get your own chat bot or AI Voice agent.
